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Customer is prohibited from utilizing the Ascenda SkyVoice Services (“SkyVoice Services”) for anything other than making such services available to its Users (as defined in Ascenda’s Terms & Conditions and Acceptable Use Policy), in accordance with all applicable federal and state regulations, and is specifically restricted from reselling the SkyVoice Services to other telecommunications carriers or customers who may least cost route their traffic to the Ascenda network via Customer.
The Fair Use Policy outlines Ascenda’s policy with regards to the use of carrier services and associated voice minutes for the SkyVoice Services. In the case where Customer’s traffic patterns are not in compliance with the parameters listed in the country specific sections below, Ascenda has the right to change pricing upon fifteen (15) days written notice for domestic services and upon five (5) days for international services. Ascenda will have the right to terminate offending Users without notice; however, Ascenda will make commercially reasonable efforts to contact Customer before any service is suspended.
Other traffic premiums may apply to collect, person to person, or other second party billed calls.
United States
Unlimited Cloud Services service plans or seat entitlements are limited to two thousand five hundred (2500) minutes per User per month inclusive of both local and domestic long‐distance calls. In the event a User exceeds their number of minutes, Ascenda has the option to (i) charge Customer at a rate of $0.03 per minute for each minute over the 2500 threshold per User; and/or (ii) adjust Customers plan and/or (iii) terminate their Agreement Customer must keep a 70/30 Regional Bell Operating Company (“RBOC”) to IT Operating Company (“ITOC”) calling mix or a $0.02 per minute surcharge will be apply to the per‐minute rate for all minutes. All usage is billed based on all “Completed Calls”, which is defined as all calls received by Ascenda from the Customer or terminated by Ascenda on behalf of the Customer that receive answer supervision. Call completion rate must be a minimum of 90% of all calls made by Customer with the average call duration over 30 seconds or a $0.02 per minute surcharge will be applied to all minutes. Customers using automatic dialing equipment must dial a minimum of 5 NPA’s at a time so Ascenda network capacity is not compromised by targeted calling efforts.
For Customers that purchase a Toll‐Free number service, toll‐free numbers are automatically provided with access available from Alaska, Hawaii, Canada, Puerto Rico and the US Virgin Islands as well as the continental US. Customer is responsible for all charges associated with the use of toll‐free numbers terminated to the Ascenda provided service
The outbound long‐distance prices include usage to Alaska and Hawaii provided that the traffic to those destinations does not exceed 1% of the total outbound long‐distance traffic offered, otherwise, traffic to those locations would be subject to a pricing review. All outbound service will be billed based on the service address of the Customer.
Last Modified September 30, 2020.