Join NICE & Ascenda for an enlightening webinar that promises to revolutionize the way we perceive customer engagement and communication strategies
Leveraging AI to Enhance the Customer Experience with NICE [Webinar]
Come and learn how the AI revolution in the CCaaS market empowers businesses to elevate their customer service to new heights! By automating routine tasks, predicting customer needs, and enabling personalized interactions, AI is reshaping the CCaaS landscape and propelling customer experiences into the future.
Thursday December 14th – 1pm EST, 12pm CST, 10am PST [30 minutes + 15 minutes Q&A]
Drive business outcomes with purpose-built AI.
Act on CX insights from a complete, objective, and automated analysis of every interaction, driven by the industry’s most comprehensive CX data sets.
Enlighten AI for CX solutions have your operations, your agents, and your customers covered across the end-to-end customer journey—from optimizing self-service and matching the best agents to callers, to automating notetaking and identifying and acting on sentiment trends—you’ll optimize operations, improve agent engagement, and increase customer satisfaction.
Proven and purpose-built, Enlighten AI is embedded across the platform to easily operationalize and deliver immediate impact – from smarter routing and sentiment analysis, to automated agent notetaking and analytics that pinpoint the best automation opportunities using the power of generative AI.