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Are either of these current

challenges with your

call center?

– Poor first contact resolution rates?

– Higher than average agent turnover?

In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.

Analyzing your current cradle to grave customer & agent experience to create better process flows and customer satisfaction scores.

Anticipating customer needs and proactive communication are key driving forces to a great customer experience. When you can anticipate customer needs accurately, you can provide a better consumer journey.

New cloud contact centers uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can predict customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes

Our cloud-based contact center platforms integrate with 25+ software integrations, including Salesforce, Slack + Zendesk as a voice channel. Our platform takes a unified approach to customer service, increases agent productivity, and improves reporting accuracy.

Together We Build Culture Changes

Ready For The Next Step?

We help CIO’s and Business IT leaders with strategy and tools to help them make smarter IT investments.

Contact Ascenda TodayContact Ascenda Today